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AEC69制片厂制作传媒檚 system will be down for over a week starting December 31 and going through January 12, 2025 as they implement the new system. Co-op members will have new billing due dates. 69制片厂制作传媒淎ll members will know, most members will notice, that they will have new due dates,69制片厂制作传媒� Cain said. 69制片厂制作传媒淪o we are going from eight billing cycles for residential members to four.69制片厂制作传媒�

Most co-op members will see their due dates move back by 69制片厂制作传媒渢wo to four days69制片厂制作传媒� for their bill. Some members, mostly those living in the White Pine area, will see their due date move forward by two days. 69制片厂制作传媒淭he bottom line is everybody will have a new due date,69制片厂制作传媒� Cain reported 69制片厂制作传媒淟et's say you have ACH and your electric bill draws out of your bank account. Well, you don't need to do anything. But if it used to draw on the 15th, it may now draw on the 19th. So you need to know that.69制片厂制作传媒�

During the implementation period in the first part of January, the company will not be able to accept electronic payments of any sort, but cash and check payments will be accepted at the office and by mail. Any and all automatic payments will post on or after the 69制片厂制作传媒渓ive date69制片厂制作传媒� for the new system, January 13, 2025.

The central phone number to reach AEC is also changing. The number 833-489-0606 will go live on January 13, 2025. AEC is working to get word out to their members to make sure everyone is informed about these changes, but with tens-of-thousands of members, there will inevitably be some that 69制片厂制作传媒渕iss the memo.69制片厂制作传媒澨� To that end, AEC is going to 69制片厂制作传媒渨aive late fees and payment related disconnections during January 202569制片厂制作传媒� to help make sure there are no negative impacts resulting from the change.

In addition to the billing and software changes, the The software AEC is switching to is the National Information Solutions Cooperative, an information technology company that provides software and hardware solutions to utilities across the nation.

AEC reports on their website that members will access to new features:

69制片厂制作传媒� Expanded payment options

69制片厂制作传媒� Greater account access through the SmartHub mobile app

69制片厂制作传媒� New ways to communicate with AEC

One of the ways the NISC system adds payment flexibility is by offering new payment locations through a 69制片厂制作传媒淰anillaDirect69制片厂制作传媒� payment locations that will include locations like Dollar General, Walgreens, CVS, Family Dollar, Walmart and more.

Cain said he69制片厂制作传媒檚 also excited about the new SmartHub app that is being implemented. 69制片厂制作传媒淚t just lets you do all things in the palm of your hand or from your iPad or from your computer,69制片厂制作传媒� he said. 69制片厂制作传媒�(One of the) useful things about the app is that TriLight, which is our partner with fiber services, they use NISC, and so you can go into your Smart Hub app and toggle between your TriLight account and your AEC account.69制片厂制作传媒�

The app will have billing access/features, payment options, a pathway to notify AEC of account and/or service issues and will be an information source for messages from AEC. The SmartHub app will be available for all members on January 13.